Get in Touch
Have questions about trading, need technical support, or want to learn more about our platform? We're here to help you succeed in your trading journey.
How Can We Help You?
Choose the best way to reach out to our team
Email Support
Get help from our support team
support@novextrade.com
24/7 Response
Phone Support
Speak directly with our team
+254 700 123 456
Mon-Fri, 8AM-6PM EAT
Live Chat
Instant support via live chat
Available on platform
24/7 Available
Office Location
Visit our regional office
Nairobi, Kenya
Mon-Fri, 9AM-5PM
Send us a Message
Our East African Offices
We're expanding across East Africa to serve you better. Visit our regional offices or contact our local teams for personalized support.
Kenya
Nairobi
Uganda
Kampala
Tanzania
Dar es Salaam
Rwanda
Kigali
Frequently Asked Questions
Find quick answers to common questions
How do I get started with trading?
Simply create an account, verify your identity, deposit funds, and start exploring the platform. Our platform offers Smart Practice access for beginners.
What are your trading fees?
We offer competitive trading fees starting from 0.1%. Fees vary based on your trading volume and account tier.
Is my money safe with NovexTrade?
Yes, we use bank-level security measures including cold storage, 2FA, and insurance coverage to protect your assets.
Do you offer mobile trading?
Yes, we have mobile apps for both iOS and Android, plus our web platform is fully responsive for mobile trading.
Still have questions?